Returns & Exchanges
At Organic Tea, we strive for your complete satisfaction with every sip; however, due to the perishable nature of our products, we can only accept returns on unopened items within 30 days of purchase. If your order arrived damaged or you received the incorrect blend, our team is committed to making it right immediately.
Initiate Your Request
Contact our support team with your order number and photos of the unopened product or any shipping damage to receive a Return Authorization.
Prepare Your Package
Place the unused tea tins or pouches back into their original shipping box, ensuring they are securely packed to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing